Privacy Policy

How RINO Clinic collects, uses, stores and protects the personal data of patients, users and visitors to our website, in line with the data protection legislation of the Republic of Kosovo.

Last updated: 12 March 2026

RINO Clinic is committed to protecting the privacy and personal data of the patients, users and visitors of our website.

This Privacy Policy explains how personal data is collected, used, stored and protected when you use our website:
https://rino.clinic/

Personal data is processed in accordance with Law No. 06/L-082 on Protection of Personal Data of the Republic of Kosovo, as well as with the principles of lawfulness, fairness, transparency, purpose limitation and data minimisation.

1. Data controller

The controller of personal data is:

RINO Clinic
Astrit Bytyqi nr 8, Ferizaj, 70000
Republic of Kosovo
Email: info@rino.clinic
Phone: +383 44 700 125
Website: https://rino.clinic

2. Personal data that may be collected

When you use our website, the following categories of personal data may be collected:

a) Identification and contact data

  • First name and surname
  • Telephone number
  • Email address

b) Communication data

  • Messages sent through the contact form
  • Requests for information, contact or consultation
  • Appointment requests

c) Technical data and online identifiers

  • IP address
  • Device type
  • Operating system
  • Browser type
  • Pages visited on the website
  • Date and time of access to the website
  • Time spent on the website
  • Referrer of the visit, where available

3. When your data is collected

Personal data may be collected in the following cases:

  • When you visit our website
  • When you complete the contact form
  • When you request an appointment
  • When you contact us by telephone, email or through the communication options on the website
  • When you accept the use of non-essential cookies, according to your preferences

4. Data collected during an appointment or contact request

Telephone numbers and other contact details are collected only when the user chooses to provide them voluntarily, for example when completing the contact form or when requesting an appointment at the clinic.

This data is used solely for the purpose of communicating with the patient or user regarding their request, arranging the visit, providing a reply, giving administrative clarifications or coordinating appointments.

RINO Clinic does not use this data for direct marketing without the prior consent of the data subject.

5. Purposes of data processing

Personal data may be processed for the following purposes:

  • To respond to questions, requests and communications from visitors
  • To enable contact with patients or users
  • To administer appointment requests
  • To improve the functioning, content and security of the website
  • For statistical analysis of website use, where analytics tools are used and where the necessary consent has been obtained
  • To comply with legal and regulatory obligations, where required

6. Legal basis for processing

Depending on the case, the processing of personal data is based on one or more of the following legal grounds:

  • The consent of the data subject
  • Taking steps at the request of the data subject prior to providing a service or making contact
  • The legitimate interest in the functioning, security and administration of the website
  • Compliance with legal obligations under applicable legislation

7. Cookies and similar technologies

Our website may use cookies and similar technologies to ensure the technical functioning of the site, to store user preferences and, where applicable, to analyse how the website is used.

Cookies may include:

  • Essential cookies – necessary for the basic functioning of the website
  • Functional cookies – for storing user preferences
  • Analytics cookies – to understand how the website is used and to improve it
  • Marketing cookies – only if used and only with the prior consent of the user

Users are informed about the use of cookies through the initial notice displayed when entering the website and can manage their preferences at any time. Non-essential cookies are activated only after prior, freely given, specific, informed and unambiguous consent has been obtained.

8. Cookie banner

When you visit our website for the first time, an initial notice (cookie banner) is displayed informing you about the use of cookies and similar technologies.

This notice allows you:

  • To accept all cookies
  • To reject non-essential cookies
  • To manage your preferences by cookie category

Cookies that are not essential to the functioning of the website are not activated without your prior consent.

9. Cookie Policy

More detailed information about the categories of cookies, their purpose, their storage period and the relevant third parties is provided on our separate Cookie Policy page.

That page should be read together with this Privacy Policy.

10. Recipients or categories of recipients of the data

Depending on how the website operates, personal data may be processed by or accessible to certain categories of processors or technical service providers, such as:

  • The website hosting provider
  • Providers of technical maintenance and website security services
  • Analytics service providers, if used
  • Email or electronic communication providers, when communication takes place through the website
  • Providers of plug-ins or integrated social media tools, if used

These third parties process the data only in accordance with the controller's instructions and are obliged to respect confidentiality and the legal requirements for the protection of personal data.

11. Data transfers

RINO Clinic aims to ensure that data is processed securely and in accordance with the law. Where service providers are used whose services may involve processing outside the local jurisdiction, data will be transferred only where there is a legal basis and appropriate safeguards under applicable legislation.

12. Data retention period

Personal data is stored only for as long as is necessary to fulfil the purpose for which it was collected, to administer the user's request, to ensure system security, or for as long as required by law.

Data submitted through contact forms or appointment requests is retained only for the reasonable period necessary to handle the request, except where longer retention is required by legal or administrative obligations.

13. Consent in contact and appointment forms

When a user completes the contact form or the appointment request form, they are asked to confirm that they have read the terms for the processing of personal data in accordance with this Privacy Policy.

This confirmation is given through a separate consent field (checkbox) before the form is submitted.

The consent given in the form is used to document that the user was informed about the processing of their personal data at the time the request was submitted.

14. Data security

RINO Clinic takes reasonable technical and organisational measures to protect personal data against unauthorised access, loss, disclosure, misuse, alteration or destruction.

These measures may include access control, server security measures, protection of electronic communication and restriction of access to authorised persons only.

15. Rights of the data subject

In accordance with Law No. 06/L-082 on Protection of Personal Data, you may have the right:

  • To request access to your personal data
  • To request the correction or completion of inaccurate or incomplete data
  • To request the erasure of data, where the legal conditions are met
  • To request the restriction of processing, in the cases provided for by law
  • To object to processing, where the legal basis is legitimate interest
  • To withdraw your consent at any time, where processing is based on consent
  • To request clear information about how your data is processed

To exercise these rights, you may contact us at: info@rino.clinic

16. Right to lodge a complaint

If you consider that the processing of your personal data is not in accordance with the law, you have the right to lodge a complaint with the competent authority:

Information and Privacy Agency (IPA)
Republic of Kosovo

17. Changes to this policy

RINO Clinic reserves the right to update or amend this Privacy Policy at any time, in line with operational needs, technical changes or legal requirements. The most recent version will always be published on this page together with the corresponding update date.

18. Contact

For any question regarding this Privacy Policy or the processing of personal data, you may contact us at:

RINO Clinic
Astrit Bytyqi nr 8, Ferizaj, 70000
Republic of Kosovo
Email: info@rino.clinic
Phone: +383 44 700 125
Website: https://rino.clinic

19. Medical Disclaimer

The information published on this website is provided for informational and educational purposes only and does not replace professional medical advice, diagnosis or treatment.

No information published on this website should be interpreted as individual medical advice. For any health concern, visitors and patients should consult directly with a licensed physician or qualified healthcare professional.

Use of this website, including communication through contact forms, telephone, email or other electronic means, does not in itself create a doctor-patient relationship between the visitor and RINO Clinic or its staff.

Decisions regarding the diagnosis, treatment or management of any health condition should always be made after a direct consultation with a qualified healthcare professional.

RINO Clinic strives to ensure that the information published on this website is accurate and up to date, but does not guarantee that it is always complete, free of errors or applicable to every individual case.

This website may contain links to other informational or educational websites. RINO Clinic accepts no responsibility for the content, accuracy or privacy policies of external websites.